Customer Protection Protocol During COVID-19 Outbreak

Pre Visit Protocol

We contact the customer in advance to identify whether anyone on site has been exposed to, is exhibiting symptoms, or has been diagnosed with COVID-19. We notify technicians, and then we utilize the following on-site protocols based on your response.

protocal a. On-site location reported NO indication of illness

• Utilize proper hand hygiene and social distancing
• Only accept required signatures and immediately disinfect afterward
• Use recommended PPE based on the work and product utilized
• We do NOT recommend using additional PPE at this time

protocal b. On-site location reported WITH confirmed illness

• Utilize managerial discretion on whether to perform the work
• It is recommended to close off the area and wait as long as practical to begin cleaning
• Open doors and windows to increase airflow, and if possible, wait 24 hrs. before cleaning
• Utilize proper hand hygiene and social distancing
• Sanitize hands prior to donning PPE and again afterward
• PPE should include gloves and respirator in addition to those based on the work and the product utilized
  (follow decontamination process below)
• Only accept required signatures from individuals WITHOUT symptoms and immediately disinfect afterward

COVID-19 Decontamination of PPE Procedure

• All equipment must be cleaned and decontaminated prior to leaving the site and prior to removal of PPE
• All single-use PPE worn is to be disposed
• If utilized, clean and decontaminate all reusable PPE per policy including respirator (full or half face), goggles, and gloves

Go to Related Posts:
Top 5 Questions To Ask Disinfection Companies
Employee Protection Protocol
Customer FAQs During COVID-19 Outbreak