Class Description and Objectives

• A comprehensive training program of processes and procedures
• Learn to avoid potential loopholes
• Review a checklist of tips to minimize these claims

Case Studies, instructor presentation, a short video segment, demonstrations of
technique, and student participation exercises are all used to bring variety and
interest to this important subject. If you would like to call us at any time to signup or for more information, we would love to talk with you. Call 269.344.3600

Class Description and Objectives

• Identify reasons ethics are important
• Define ethics/values
• Describe foundational and situational ethics
• Identify sources of ethical framework

This program is a practical look at ethical decision-making. Instead of relying on “gut feelings”, the process contained in this program takes the decision-maker through several filters which ensure that all parties affected by the decision will be considered.If you would like to call us at any time to signup or for more information, we would love to talk with you. Call 269.344.3600

Class Description and Objectives

Our hoarding specialists focus on issues that arise during a hoarding and/or estate cleanup. When it comes to handling a hoarding dilemma, the mental challenges the hoarder overcomes during a cleanup is much bigger than the actual mess we clean. We’re not simply getting rid of the extra “stuff”, but pieces of their lives, and we need to be understanding. We discuss current psychological explanations of hoarding as well as how to handle yourself in a hoarding situation. No judgement. Only compassion. — our belief when it comes to helping hoarders. Call 269.344.3600

Class Description and Objectives

• Insurance fraud costs the industry billions of dollars
• This course focuses on history, laws & statistics relating to fraudulent
  insurance claims
• Learn imperative information on what your role is to prevent fraud

How does current economic crisis affect the rising ranges of fraud? What ways are consumers fighting the system and why they don’t see insurance fraud as a crime? What are the effects of internal “white collar” crime and the difference between hard and soft crimes? You’ll learn all the answers at this class.

If you would like to call us at any time to signup or for more information, we would love to talk with you. Call 269.344.3600

Class Description and Objectives

We are excited to offer this class which covers the differences between the two
types of manufactured homes: mobile and modular; including the unique
construction features that may impact decisions made during water mitigation.
If you would like to call us at any time to signup or for more information, we would
love to talk with you. Call 269.344.3600

Class Description and Objectives

Mold claims can be common and involve both property damage as well as
physical injury to individuals. Mold has a history; identifying this history related to how and where it grows can aid the insurance professional in serving the client. Insurance professionals who handle claims where mold is a factor must identify the full scope and extent of the claim. This class will provide the history of mold and identify health concerns arising from exposure to mold and how it impacts indoor air quality. In addition, we will cover industry terms and review industry standards as to the safe removal of mold for indoor living spaces. If you would like to call us at any time to signup or for more information, we would love to talk with you. Call 269.344.3600

Class Description and Objectives

Reduce damages by knowing how smoke “burns” what fire doesn’t. Learn what can be done to assist those who have a fire or smoke loss. If you would like to call us at any time to signup or for more information, we would love to talk with you. Call 269.344.3600

Class Description and Objectives

A comprehensive training program that focuses on equipping agents and adjusters to control claims costs through subrogation investigation and reporting. It also teaches the role and value of mitigation by first responders. If you would like to call us at any time to signup or for more information, we would love to talk with you. Call 269.344.3600

Class Description and Objectives

This course looks at what happens when a disaster occurs in a business and the importance of preparing in advance. It provides instructions and assistance in putting a plan in place, discusses the role insurance plays, and what continuity will look like for the business. If you would like to call us at any time to signup or for more information, we would love to talk with you. Call 269.344.3600

Class Description and Objectives

• Understand trauma and bio-hazard situations.
• Identify needs of individuals involved.
• Determine items to save or discard due to contamination.

Trauma and Bio-Hazard insurance losses can range from a simple cut to the
discovery of an unexpected death. Insurance professionals need to understand the full scope and extent of these situations while showing care and concern for the individuals involved and those who are associated with them. This course will also help attendees have an understanding of what can and cannot be recovered due to contamination.

If you would like to call us at any time to signup or for more information, we would love to talk with you. Call 269.344.3600

Class Description and Objectives

We help you understand the process when dealing with water damage in a
home. Homeowners will have questions for you, and we want to provide you with
the answers you should know about water mitigation in the home. If you would like to call us at any time to signup or for more information, we would love to talk with you. Call 269.344.3600