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Who is responsible for paying for the fire restoration service?

Ultimately, the property owner is responsible for payment and will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, we generally collect only [...]

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What about special items? Artwork, china, heirlooms, etc. that were affected in the fire?

Some higher valued items require restoration by a specialist. We will work with your insurance claims representative to help you identify these items and locate a restorer.

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Will I have access to my belongings while they are in storage during the fire restoration process?

Yes. All we need is advance notice, and we can schedule time for a restoration technician to meet with you and provide access to your requested items. A service charge may apply.

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Do my belongings need to be moved away from premises during the fire restoration process?

It depends on the source and extent of the fire. It might be best to remove all belongings to secure facility for cleaning, storage and to make room for restoration or construction. ServiceMaster [...]

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Do I need general contractors for fire restoration?

There are some items that may require general contractors such as drywall/painting, electrical, plumbing, roofing, framing/finish carpentry, flooring and carpet, installation of doors, windows, [...]

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Do I need to move out of my property during the fire restoration process?

This is ultimately your decision. Some things you may want to consider are safety concerns, odors, electricity, noise from equipment, etc. Consider the following if you’re vacating your premises [...]

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What items do I keep in my possesion after a fire?

Cash Checkbooks Flammables Gasoline Cans Medications Personal Documents Pets Stamp/Collections Valuable Jewelry Valuable Paintings Weapons/Ammunition

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How do I keep track of non-restorable items after a fire?

We recommend you make a list of items (including food items) deemed non-restorable. Or obtain an items sheet from your insurance company.

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Can I turn on my heating and air conditioning unit during the fire restoration process?

We recommend that you do not turn on your furnace or air conditioning unit without clearance from the HVAC contractor.

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What are some safety concerns during fire restoration?

At ServiceMaster of Kalamazoo, occupant and worker safety is top priority. During the initial inspection, safety hazards are identified and addressed, including debris removal, air quality, [...]

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