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Can you help family members educate another family member on the cleaning process?

Absolutely. Our team will work with the customer and their family members to help them better understand the cleaning plan. We’ll invest time to make sure all parties are fully informed.

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Can friends, neighbors, and church groups help?

Because these homes are usually attached with high emotional stress, our experience has shown that friends, neighbors, and church groups are best suited to be support groups after the cleanup has [...]

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How discreet is this process?

We understand privacy is of extreme importance. We work with the customer to be as discreet as possible.

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After the cleaning process, can you help maintain the newly cleaned home?

We’ll help the customer and family to create a plan to keep a clean home. In addition, we can follow up by phone to see if the customer is doing well, or if help is necessary.

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What if we find a dangerous situation in the house?

Our teams are highly trained to recognize any dangerous situation, from structural issues to mold and fecal matter and everything in between. After walking through the home, we will let the [...]

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What if mold or other hazardous materials (feces, asbestos, etc.) are found in the house?

These are perfect reasons to use professional cleaners. Animal hoarding is a reality, and we understand that people usually have the best intentions for their pets. Depending on the severity of [...]

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Are you bonded/licensed/insured?

All of our teams nationwide are licensed, bonded, and insured. You can trust that anyone entering your home from our team will be trained, trustworthy, courteous, and compassionate.

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Do you remove animals from hoarding situations?

Animal hoarding is a reality of our business, and we understand that our customers have the best intentions for their pets. Depending on the severity of the situation, we may partner with local [...]

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Can you store items?

We have partners nationwide that can affordably store items, and our team can help you figure that out. However, long-term storage after a clean-out should only be used in special situations.

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Can you help sell items?

While we can connect the customer to partners specialized in selling specific items, our team does not personally sell the items. The sales partners will typically take a commission for selling [...]

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