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Who is responsible for paying the service?

Ultimately you, the property owner, are responsible for the payment. As the property owner, you will need to sign a form authorizing the work and payment. If this is an insurance claim, [...]

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What about sewage contamination?

Hard surfaces can be cleaned and sanitized. Affected items that cannot be sanitized require disposal. Porous materials such as drywall, ceiling tiles, insulation, particleboard, paneling, etc., [...]

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What will it cost to run the equipment?

Based on average electrical rates, it may cost about $1.00/day per piece of drying equipment to operate. Actual costs can vary depending on current rates from local electricity provider.

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Who is responsible for monitoring the drying equipment?

Our water mitigation specialists will place and monitor equipment to achieve optimal results in the shortest amount of time. Please make sure no one turns the equipment off or moves it. Please [...]

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Why are air movers and dehumidifiers used?

When water damage has occurred, water can be absorbed into the drywall (sheetrock), baseboards, subflooring, etc. Drying these surfaces requires high-velocity air movers to accelerate the release [...]

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What will you do with my area rugs?

Rugs are taken to our warehouse for special care. They need to be dried carefully to minimize bleeding of colors and discoloration. Your rugs will be dried, cleaned, and returned.

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How will you match my carpet pad?

A sample of your pad is brought to our office for a match. When available, an identical pad will be used. When your original pad is not available, we will provide a pad of the same quality, [...]

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Why did the technician leave wet carpet on my stairs?

If carpet is left on the stairs, it is more than likely unsalvageable, and it will be removed when new carpet is installed. Carpet on the stairs is generally not removed for safety reasons. [...]

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Why does my speciality floor need to be removed?

Nonporous flooring can trap water and prevent it from drying properly.

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Can my carpet be restored or does it have to be replaced?

Here’s a few reasons your carpet may not be saved: Delamination (occurs when the backing separates from the carpet fiber) Loss of adhesion (may be caused by prolonged exposure to water or age of [...]

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